Cancellation Policy

General Cancellation Policy

  • If the client decides to cancel for personal reasons, cancellations must be made at least 5 days prior to the excursion date to be eligible for a partial refund of the amount paid.
  • No refunds will be granted for cancellations made 48 hours or less before the scheduled trip.
  • Vitamin Sea Ltd shall not be held responsible for cancellations due to personal reasons, including but not limited to changes in travel plans, illness, or other personal circumstances.

Cancellation Fees

  • 48 hours (2 days) or less before the event: 100% cancellation fee (no refund).
  • Between 3 to 5 days before the event: 30% cancellation fee, meaning 70% of the total amount will be refunded.
  • More than 5 days before the event: Full refund of the amount paid.

Cancellation Due to Bad Weather

  • If the excursion cannot proceed due to inclement weather or official meteorological warnings, we will offer to reschedule the trip for a later date when conditions improve.
  • If rescheduling is not possible due to the client’s departure date (e.g., an upcoming flight) or unavailability on our end, the full amount paid for the outing will be refunded.

Non-Refundable Service Fees

If the booking was made via an online platform, a non-refundable service fee of 8% of the total amount applies. This fee is charged by the booking platform and is not refundable under any circumstances as it is collected at the time of payment.

Force Majeure Clause

Vitamin Sea Ltd shall not be held liable for cancellations due to natural disasters, cyclones, government restrictions, pandemics, or any other unforeseen force majeure events. In such cases, we will assess refunds or rescheduling on a case-by-case basis.

Client Responsibility

Clients are responsible for arriving on time for the excursion. No refunds will be provided for late arrivals or no-shows.

Acceptance of Terms and Conditions

By booking any trip or activity with Vitamin Sea Ltd, the client acknowledges having read, understood, and accepted this Cancellation and Refund Policy, as well as all applicable Terms and Conditions.
Sharon - Vitamin Sea

Sharon - Vitamin Sea

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Sharon - Vitamin Sea
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